Privacy Policy

Please read this privacy policy carefully before using the Dormico Hostel Management System.

📅Last Updated: 11/18/2025

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, address, government ID proof
  • Student Information: Academic details, emergency contacts, guardian information
  • Financial Information: Payment records, fee structures, transaction history
  • Room Information: Occupancy details, room assignments, maintenance records
  • Usage Data: App usage patterns, device information, IP addresses

2. How We Use Your Information

  • To provide and maintain hostel management services
  • To process payments and maintain financial records
  • To communicate important updates and notifications
  • To improve our services and user experience
  • To comply with legal obligations
  • To prevent fraud and ensure security

3. Data Storage and Security

  • All data is encrypted using industry-standard AES-256 encryption
  • Data is stored on secure servers with regular security audits
  • We implement strict access controls and authentication measures
  • Regular backups are maintained with encrypted storage
  • We comply with applicable data protection regulations

4. Data Retention

  • Active account data is retained for the duration of your tenancy
  • Financial records are retained for 7 years as per legal requirements
  • Archived data may be retained for historical and analytical purposes
  • You may request data deletion subject to legal retention requirements

5. Your Privacy Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion (subject to legal requirements)
  • Opt-out of certain data processing
  • Data portability
  • Lodge complaints with supervisory authorities

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain session information
  • Remember user preferences
  • Analyze usage patterns
  • Improve App performance

7. Third-Party Services

We may share your information with third-party services including:

  • Payment gateways (Razorpay, PayPal, etc.)
  • Cloud storage providers (AWS, etc.)
  • Communication services (email, SMS providers)
  • Analytics services

Your use of third-party services is subject to their respective privacy policies.

8. Refund Policy

Important: No Refund Policy

Dormico operates on a subscription-based model with a strict no-refund policy.

Key Points:

  • All sales are final: Once a subscription payment is processed, it cannot be refunded
  • Monthly/Yearly subscriptions: Subscription fees are non-refundable regardless of usage
  • Service cancellation: You may cancel your subscription at any time, but no partial refunds will be issued for the remaining subscription period
  • Account termination: If your account is terminated for violating our terms of service, no refund will be provided
  • Free trial: We offer a free trial period for new users to evaluate our services before committing to a paid subscription

Exceptions:

  • Duplicate charges: In case of accidental duplicate payments, we will refund the duplicate amount
  • Service unavailability: If our service is completely unavailable for more than 7 consecutive days due to our fault, you may be eligible for a pro-rated credit
  • Legal requirements: Refunds may be issued if required by applicable law

Note: By subscribing to Dormico, you acknowledge and agree to this no-refund policy. We encourage you to take advantage of our free trial period to ensure our services meet your needs before making a payment commitment.

9. Contact Us

For questions or concerns about this privacy policy or refund policy, please contact us:

Summary of Key Points

✓Your data is encrypted and securely stored
✓We never share your personal information without consent
✓You can request data deletion at any time
✓All financial transactions are processed securely
✓You retain ownership of your content
⚠Subscription fees are non-refundable
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